Personal Injury Case Manager (Bilingual - Spanish Required)

Intake & Case Manager with Receptionist Duties

Eddington Law | Personal Injury Firm — Denver, CO | Full-Time | On-Site

About the Role

Eddington Law, a personal injury firm in Denver, is seeking a detail-oriented, people-first Intake & Case Manager to be the heartbeat of our office. This hybrid role combines front-desk reception, new client intake, and active case management — ideal for someone who thrives on organization, empathy, and keeping many balls in the air.

You will be the first voice a potential client hears when they call after an accident, and the steady hand guiding them through their case from first call to resolution.

Key Responsibilities

Client Intake (60%)

• Answer inbound calls, texts, and web inquiries promptly and professionally using Clio Grow

• Conduct thorough intake interviews with prospective clients (phone and in-person)

• Collect accident details, insurance information, and documentation

• Qualify leads, schedule consultations, and follow up on pending sign-ups

• Run conflict checks and open new case files

Case Management (30%)

• Manage a caseload of personal injury matters from intake through settlement using Clio Manage

• Request and track medical records, bills, and police reports

• Communicate regularly with clients, providing status updates and empathetic support

• Coordinate with medical providers, insurance adjusters, and opposing counsel

• Maintain case deadlines, calendars, and statutes of limitations

• Prepare demand packages and settlement documentation

• Update case statuses and notes in SmartAdvocate consistently

Receptionist / Front Office (10%)

• Greet office visitors warmly and manage the reception area

• Screen and route incoming calls; take accurate messages

• Handle incoming/outgoing mail, deliveries, and scanning

• General administrative support as needed

What We're Looking For

REQUIRED: Bilingual in English and Spanish — fluency in both languages is a MANDATORY requirement for this role.

• 1+ years in a law firm (PI preferred) OR 2+ years customer service/medical office with strong admin skills

• Experience with Clio Grow and Manage

• Excellent phone presence and written communication

• Strong organizational skills and attention to detail

• Ability to handle sensitive information with confidentiality

Preferred: PI/medical terminology familiarity, notary certification

Compensation & Benefits

• $40,000–$55,000 based on experience

• Health insurance stipend up to $500/month

• Paid time off + paid holidays

• Growth opportunities as the firm expands