Contact Center Representative
Location: Rockville, MD
Job Type: Temporary
Assignment Length: Through the end of April 2027
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Work Arrangement: Fully onsite
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
We are working with an established organization in the Rockville area that is seeking Contact Center Representatives for a temporary assignment supporting a busy customer service team.
This is an excellent opportunity for an experienced customer service or call center professional who is comfortable handling a high volume of inquiries and providing professional, responsive support.
Responsibilities
- Respond to customer inquiries by phone and provide accurate, timely assistance.
- Support questions related to account and benefit information.
- Research customer questions and provide appropriate information or direction.
- Maintain a professional and courteous phone presence.
- Document customer interactions and maintain accurate records.
- Work effectively in a fast-paced, high-volume contact center environment.
Qualifications
- 2+ years of call center or customer service experience.
- Strong verbal communication and active listening skills.
- Professional and customer-focused phone presence.
- Experience working in a high-volume call center environment is preferred.
- Strong attention to detail and organizational skills.
- Ability to work independently while also contributing to a team environment. xhqgsiq
- Bilingual skills are a plus.
Call Center Specialist in rockville at Unknown Company
- Typical pay
- $41,600–$66,000
For context, most customer service representatives earn between $41,600–$66,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.