Contact Center Representative
Location: Rockville, MD
Job Type: Temporary
Assignment Length: Through the end of April 2027
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Work Arrangement: Fully onsite
We are working with an established organization in the Rockville area that is seeking Contact Center Representatives for a temporary assignment supporting a busy customer service team.
This is an excellent opportunity for an experienced customer service or call center professional who is comfortable handling a high volume of inquiries and providing professional, responsive support.
Responsibilities
- Respond to customer inquiries by phone and provide accurate, timely assistance.
- Support questions related to account and benefit information.
- Research customer questions and provide appropriate information or direction.
- Maintain a professional and courteous phone presence.
- Document customer interactions and maintain accurate records.
- Work effectively in a fast-paced, high-volume contact center environment.
Qualifications
- 2+ years of call center or customer service experience.
- Strong verbal communication and active listening skills.
- Professional and customer-focused phone presence.
- Experience working in a high-volume call center environment is preferred.
- Strong attention to detail and organizational skills.
- Ability to work independently while also contributing to a team environment.
- Bilingual skills are a plus.
Call Center Specialist in Rockville at Green Key Resources
- Typical pay
- $41,800–$66,000
For context, most customer service representatives earn between $41,800–$66,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite. It was posted yesterday.