Business Systems Analyst - Revenue Cycle

Job TitleServes as a key liaison between Revenue Cycle operations and Information Services to support the design, optimization, and use of Epic Professional Billing applications and workflows for the Swedish Medical Group (SMG) professional billing team.Job DescriptionThis role is highly embedded within operations and partners closely with frontline teams, cross-functional departments, and leadership to identify workflow and system improvement opportunities. Responsible for proactively identifying issues within work queues, reporting, and system configuration, and supporting implementation of solutions that improve efficiency, reduce denials, and support accurate revenue capture.Essential FunctionsCollaborate with operational users and IS teams to identify and resolve system issuesMonitor work queues and reporting (Anodyne, Reporting Workbench, Clarity, SlicerDicer, Excel) to identify trends and issuesAnalyze workflows and system configuration to identify gaps or inefficienciesTranslate business needs into system requirements and enhancement requestsSupport optimization of work queues, denial reduction, and charge capture processesProvide troubleshooting support for end usersSupport build intake and coordination with ISParticipate in testing and implementation of system changesContribute to projects including work queue optimization and denial reductionCollaborate with leadership and cross-functional teamsDevelop training materials and job aidsUnderstanding or experience with Claim Edit Rules, Follow Up RulesExperience with Epic build around claim edits, routing logic, department and provider profile builds.Work collaboratively across workgroups and meetings to gather and communicate updates, key discussion points, and training needs affecting Revenue Cycle stakeholders.Facilitate information sharing to promote alignment, support operational readiness, and keep teams informed of process changes, initiatives, and organizational priorities.Required Qualifications:Coursework/Training: Formal technical training, especially in data resource management principalsUpon hire: Certification in Epic Resolute Professional Billing Administration I & II, but can be obtained while in position5 years progressively more responsible work experience in a health care business officeData control functionsPreferred Qualifications:Bachelor's Degree, or equivalent education/healthcare billing experience, including formal job training, may be substituted for each year of college not completed. This equivalency is in addition to what is required in the experience section.Upon hire: Certification or proficiency obtained in Epic Resolute Professional Billing Claims and Epic Resolute Professional Billing Electronic RemittanceStrong understanding of work queues, denials, and charge captureAbility to proactively identify issues in workflows, reporting, and system build system buildExperience using reporting tools (Anodyne, Reporting Workbench, Clarity, SlicerDicer, Excel)Ability to translate operational needs into system requirementsExperience troubleshooting system and workflow issuesStrong communication and cross-functional collaboration skillsAbility to manage multiple priorities in a fast-paced environmentAbout ProvidenceAt Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others.

We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.About the OrganizationProvidence Swedish is the largest not-for-profit health care system in the greater Puget Sound area.

It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all. Providence is proud to be an Equal Opportunity Employer.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.