Business Process Specialist IV

Job ID: req4714

Employee Type: exempt full-time

Division: Facilities, Maintenance & Engineering

Facility: Frederick: Ft Detrick

Location: PO Box B, Frederick, MD 21702 USA

The Frederick National Laboratory is operated by Leidos Biomedical Research, Inc. The lab addresses some of the most urgent and intractable problems in the biomedical sciences in cancer and AIDS, drug development and first-in-human clinical trials, applications of nanotechnology in medicine, and rapid response to emerging threats of infectious diseases.

Accountability, Compassion, Collaboration, Dedication, Integrity and Versatility; it's the FNL way.

Program Description

The Facilities Maintenance and Engineering (FME) Directorate is responsible for laboratory space, administrative space, infrastructure, campus landscape, planning, and design, and construction management at Frederick National Laboratory for Cancer Research.

The Business Process Specialist IV serves as a senior process improvement and operational excellence leader within the Facilities Maintenance & Engineering Department. This position is responsible for planning, leading, and implementing enterprise-level process improvement initiatives that enhance quality, efficiency, reliability, compliance, and customer service across facilities operations, engineering services, maintenance programs, and capital project activities.

KEY ROLES/RESPONSIBILITES

• Lead the planning, execution, and implementation of process improvement initiatives across facilities maintenance, engineering operations, asset management, and support services.
• Analyze and evaluate existing workflows, operational procedures, and business processes to identify inefficiencies, quality concerns, bottlenecks, and improvement opportunities.
• Develop sustainable solutions that increase efficiency, reduce waste, improve reliability, enhance quality, and strengthen compliance.
• Facilitate process redesign efforts that support organizational goals and operational excellence objectives.
• Collaborate with leadership to establish and maintain process control frameworks that promote consistency, accountability, and quality outcomes.
• Analyze process variation and identify opportunities to strengthen process controls and reduce operational risk.
• Ensure process improvement efforts align with applicable regulatory, accreditation, safety, and organizational requirements.
• Develop and maintain process maps, workflow diagrams, value stream maps, standard operating procedures, and process documentation.
• Collect, validate, analyze, and interpret operational and performance data to support decision-making and continuous improvement efforts.
• Lead root cause investigations and problem-solving initiatives involving operational, quality, compliance, and performance-related issues.
• Develop recommendations and action plans to address identified issues and improve long-term process stability.
• Track implementation of corrective actions and assess effectiveness of process improvements.