Business Banker

Job TitleThis position is responsible for completing all types of new and existing client transactions in an accurate, courteous and efficient manner. The incumbent knowledgeably addresses client questions and concerns while providing an exceptional client experience. Responsible for identifying opportunities to deepen relationships by asking needs-based questions and acting as a trusted advisor during client interactions.

Through these interactions the incumbent will make referrals to the appropriate individuals responsible for assisting the client with additional products and services. Based on the needs of the individual branch the expectation is that approximately 25% of normal working time be allocated towards outbound sales activities and deepening current client relationships to include: calling on prospect and client lead lists, setting and attending face to face meetings and building brand awareness within the surrounding markets by networking within the communityEssential Duties And ResponsibilitiesProvides a consistently high level of service to create an exceptional client experience that exceeds expectations.Builds strong relationships and becomes a trusted advisor to clients to enhance loyalty and gain wallet share.Engages clients through a consultative approach to uncover opportunities to use bank solutions to serve clients and prospects needsIdentifies opportunities to refer products and services to new and existing clients to meet quarterly sales goalsExercises due diligence within assigned authority limits while processing deposits, withdrawals, transfers, payments, and account maintenance activities with efficiency and accuracyMaintains cash drawer within the assigned cash limits and accurately balances daily work at the end of each dayProcesses daily mail, night drop, and ATM transactions in dual custody as assigned, and balances ATM when applicableUtilizes the Transaction Management Systems (TMS)Encodes and scans branch transactionsProcesses incoming and outgoing cash shipments in dual custodyPlaces holds on transactions as determined by Bank policies, procedures, and Reg CCExecutes account stop payments as determined by Bank proceduresIssues negotiable instruments in accordance with the Bank Secrecy ActPrepares Currency Transaction Reports and Suspicious Activity Concern ReportsPerforms duties associated with opening personal and basic business type of new accounts and maintenance of existing accounts, including check orders, debit card orders, address changes, and updated or superseded signature cardsUnderstands and complies with Bank policies, procedures and regulations governing job responsibilitiesAdditional ResponsibilitiesDemonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and managementDemonstrates high level of quality work, attendance, and appearanceAdheres to all Company Policies & Procedures and Safety RegulationsAdheres to local, state, and federal lawsUnderstands and complies with all company rules and regulationsAttends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.Additional duties as assigned as it relates to the positionSupervisory ResponsibilitiesThis position does not have supervisory responsibilitiesMinimum QualificationsTwo years of experience in cash handling and customer service or one year of experience as a teller at another financial institutionFamiliarity with Windows-based personal computersProficient with Microsoft Office Suites (Outlook, Word, Excel)Effective time management skills with ability to prioritizeAbility to relate well to all kinds of people with focus on the clientAction-oriented contributor with a high energy level to serve client and branch needsActively seeks opportunities to grow in position and careerCompetenciesAdaptabilityCommunicationDecision MakingInitiativeInnovationMotivatorOrganizationProfessionalismResults OrientatedPhysical DemandsIn general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.Standing, walking and squatting less than fifty percent of the work shiftRequired to lift, move and carry up to 40 poundsAbility to read, count and write to accurately complete all documentation and reportsMust be able to see, hear and speak in order to communicate with employees and other customersSpecific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focusManual dexterity required using hands to finger; handle, feel and type; reach with hands and armsWork EnvironmentIn general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job within the environment.The workspace is clean, orderly, properly lighted and ventilated with the proper safety complianceNoise levels are considered moderateSunwest Bank Is an Equal Opportunity Employer