Energy And Utility Domain Billing SpecialistThis position will be primarily responsible for supporting daily billing operations and resolving complex billing issues to ensure accurate customer billing and system functionality.Key Responsibilities:Billing Operations Support: Plan and manage assigned billing activities; complete analysis and resolution tasks within established timeframesDaily Coordination: Participate in team meetings and track work progress using tools such as JIRA, Qmetry, Teams, and Outlook while coordinating with IT, vendors, and cross-functional teamsTechnical Analysis: Provide functional expertise on billing systems to ensure timely and effective issue resolution within SAP and CIS environmentsProblem-Solving: Apply analytical skills to decompose complex billing discrepancies into manageable components, utilizing Excel for data validationDocumentation: Create and maintain comprehensive documentation for billing processes, system procedures, and operational workflowsAI & Data Enablement: Utilize AI-powered tools (e.g., Microsoft Copilot, data analysis tools) to support billing analysis, data validation, and issue troubleshootingAI Integration & Collaboration: Collaborate with IT and cross-functional teams to incorporate AI-driven solutions into billing workflows and system enhancementsJob Duties & Responsibilities:Conducts analyses and prepares reports that provide operation and/or technical support to business operationsConducts quantitative and qualitative research to support medium to large special projectsAssists with process design and modification for continuous business improvementPerforms other job-related duties as assigned