Business Analyst (Customer Relationship Manager)

Business Analyst (Customer Relationship Manager)Location: Alpharetta, GA (Day One Onsite) Look for local profiles and should be ready for C2H after 6 months Duration: C2C/C2H/FulltimeExperience Level: 8 YearsWe are looking for candidates who have experience in customer interaction/handling/requirement gathering and experience in Qualtrics XMDiscover product.Serve as the long-term customer relationship manager and product expert to mature, renew, and expand Qualtrics XMDiscover programs throughout the life of the partnership.Work with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution.Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities.Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.