Branch Manager

Full job description

We are a successful immigration services provider that has been operating for the last 10 years in Canada and India. We are currently looking for a Branch Manager for our office located in India. The Branch Manager will be responsible for delivering and achieving customer service excellence standards. As a Branch Manager, you will assist students with completing documentation and acquiring all permits needed to facilitate their move to another country. A skilled and experienced Immigration Manager will oversee the team delivering a variety of services to clients and act as the first point of contact for any escalations that may arise.

Duties and responsibilities

• Guide clients and encourage team members through all procedures required to ensure our successful immigration.
• Show diligence, particularly when completing and submitting requisite paperwork.
• Authorize and organize the establishment of major departments and associated senior staff positions.
• Keep up to date with changes in immigration laws.
• Establish objectives for the organization and formulate or approve policies and programs.
• Meet with prospective and extant clients to gauge which services they require.
• Represent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functions.
• Verify the authenticity of paperwork and supporting documents.
• Proactively look for areas of development across the immigration team, providing ongoing training and conducting reviews.
• Manage immigration audits of all legal requirements and local practices, including implementation of process improvements to meet necessary standards.

What we are looking for

• Bachelor’s degree in a related field.
• 2+ years of experience working as an immigration consultant, preferably with expertise in relocating individuals to more than one country.
• Strong decision‑making capabilities.
• Problem‑solving aptitude.
• Strong strategic planning skills.
• Extremely organized and detail‑oriented.
• Able to supervise 5‑10 people at a time.
• An understanding of best practices and a commitment to following them.
• Ability to create and maintain continuous integration and delivery of applications.
• Strong leadership skills with the ability to motivate, lead and hold people accountable.
• Outstanding verbal communication.
• Solution‑oriented approach to fulfilling duties.
• The ability to communicate both internally and externally, and to present information in a clear and concise way is essential for this role.
• Strong Microsoft Office Suite skills are essential, including Word, Excel, PowerPoint, Project and Visio.

Work conditions

• Work under pressure.
• Attention to detail.
• Large workload.

Personal suitability

• Flexibility.
• Team player.
• Excellent oral communication.
• Organized.

Job Types

Full‑time, Permanent

Pay

₹30,000.00 – ₹50,000.00 per month

Schedule

Day shift Monday to Friday

Supplemental pay types

• Commission pay.
• Performance bonus.
• Quarterly bonus.
• Yearly bonus.

Education

• Bachelor’s (Preferred)

Experience

• Immigration office: 2 years (Preferred)
• Management: 1 year (Preferred)

Work Location

In person