Boutique Director

Overview

Richemont is a global luxury group with houses specializing in jewelry, watches and high-end accessories. Each Maison embodies a tradition of style, quality and craftsmanship, while innovating to design new products aligned with its values. The Chloé Boutique Director serves as the first ambassador of the Maison, welcoming guests and leading the boutique as the owner of its business.

Responsibilities

• Client Champion: lead the team to initiate and develop long-term relationships with clients; set up and monitor CRM targets for the boutique and for stylists; coordinate contact campaigns and supervise the use of CRM tools; actively manage the client database, with particular focus on VIC clients; propose activities to meet or exceed client expectations.
• Omnichannel Business Owner: lead by example on the floor to improve sales and customer service; ensure team engagement with omnichannel services; create and adjust action plans (monthly/quarterly/yearly) to improve business in line with Maison strategy; monitor retail targets for the boutique and stylists; participate in commercial activities and contribute ideas to enhance business; stay aware of local competition and market activity.
• Team Leader: organize energizing briefings and maintain high team motivation; conduct monthly and yearly performance assessments; coach on the shop floor, identify training needs, implement training, and manage development plans; lead recruitment and onboarding with HR; foster entrepreneurship, teamwork, excellence, creativity and positive impact; participate in the Store Managers community and support peers; work with open availability including nights, weekends and holidays.
• Operations Excellence Supervisor: maintain an impeccable boutique environment; coordinate with operations or retail management on repairs or improvements; implement store, back-of-house (BOH) guidelines and sustainability standards; manage payroll, expenses and stock; ensure compliance with Richemont policies and standards; physical ability to lift at least 20 lbs as needed.

Qualifications

• At least 5+ years of retail management experience with a focus on concession business management; minimum 10 years in luxury retail.
• Operational strength, with the ability to translate strategy into actionable plans.
• Strong entrepreneurial spirit, leadership and sales skills; team player with good interpersonal skills and empathy.
• Excellent communication and relationship-building abilities with strong social skills.
• Ability to lead, coach and develop diverse talents; analyze selling reports, identify trends and respond quickly to business needs.
• A focus on client satisfaction, luxury experience, etiquette and understanding human behavior.

Benefits and Compensation

• Richemont offers a generous compensation and benefits package for eligible employees.
• Health, dental and vision programs; health savings and flexible spending accounts.
• Life insurance, disability benefits, and retirement plan with employer match.
• Paid time off, wellness reimbursement, employee assistance program, and volunteer days off.
• Internal mobility opportunities within Richemont and its Maisons.

Salary

Expected Salary Range: $140K-$155K. Salary will be determined based on relevant skills and experience.