Billing Specialist-Invoice to Cash Support -I2C

• Hands-on, customer-facing experience in accounts receivable, billing operations, order to cash, finance operations, or a high-volume customer operations role
• Intermediate Excel or Google Sheets skills, including lookups, pivots, and basic reconciliation logic
• Experience working a ticket or case queue, keeping multiple open items at different stages moving
• Experience understanding how customer contracts translate into invoices
• Strong attention to detail, including catching small variances, mismatched invoice numbers, and dates that do not line up
• Clear, professional written communication with customers and internal partners, including responses someone can act on immediately
• Ability to work from a remote US location and manage your own queue without close supervision

Preferred qualifications

• 2 to 5 years of experience in accounts receivable, billing operations, order to cash, finance operations, or high-volume customer operations
• Experience with a payment processor, ERP, AR automation platform, or ticketing tool (for example Stripe, NetSuite, Tesorio, or JIRA)
• Exposure to SaaS or usage-based billing models
• Prior experience in a customer-facing billing, collections, or tier 2 support function
• Basic familiarity with general ledger concepts and how AR ties to the balance sheet
• A record of getting answers from busy internal partners by being persistent and tactful
• Comfort reprioritizing on the fly when the urgent item at 9am is not the urgent item at 2pm