Billing Operations Specialist

Billing Operations SpecialistDenver, COAbout ProcareFor over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.A Little About the RoleThe Accounting function's operational workload has grown around customer account maintenance, collections, and billing administration. This role centralizes that work — credit card and payment updates, collections follow-up, force churns, suspensions, and soft locks — so senior accounting staff can focus on financial reporting and higher-value projects.The person in this seat keeps customer billing and account status accurate and current.

They work closely with Finance, Customer Success, and Support, and are equally comfortable with a steady queue of recurring tasks and the occasional ad hoc project.What You'll Do:Billing & Payment OperationsProcess customer credit card and payment method updates accurately and on time.Ensure contract and account terms are reflected correctly in billing systems.Identify opportunities to improve or automate recurring billing and collections workflows.Collections & Account LifecycleOwn the collections process for past-due accounts, including outreach, payment follow-up, and escalation per established procedures.Execute force churns for accounts that meet defined non-payment or policy criteria.Apply account suspensions and soft locks in accordance with company billing policy and internal SLAs.Reinstate accounts and reverse suspensions/soft locks once payment or resolution requirements are met.Reporting & Cross-Functional SupportMaintain clear, accurate records of all account actions taken, for audit and reporting purposes.Respond to internal requests from Customer Success and Support regarding account billing status.Assist with month-end close tasks related to collections and accounts receivable as needed.Support special accounting projects — process improvements, audits, and cross-functional initiatives — as assigned by the Senior Manager, Revenue Accounting & Billing.Handle other ad hoc projects and administrative requests within the accounting function.Our Ideal Candidate Will Have:1–3 years' of experience in accounting, billing operations, collections, or a related field.Associate's or Bachelor's degree in Accounting, Finance, Business, or equivalent experience.Proficiency with Microsoft Excel or Google Sheets.Strong attention to detail and organizational skills, with the ability to manage a high volume of recurring tasks while meeting deadlines.Clear written and verbal communication skills, including experience with customer-facing collections communication.Comfortable following defined policies while exercising sound judgment on exceptions.Ability to maintain confidentiality of sensitive customer and financial information.Experience with accounting or billing software such as NetSuite, QuickBooks, or Stripe.Physical Requirements:This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periodsFrequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employeesUse of computer, telephone, and other office equipment for the greater part of the workdayOccasional travel may be required for this positionWhy Procare?Excellent comprehensive benefits packages including: medical, dental, & vision plansHSA option with employer contributionsVacation time, holidays, sick days, volunteer & personal days401K Plan with employer match and immediate vestingEmployee Stock Purchase PlanEmployee Discount ProgramMedical, Dependent Care, and Transportation FSA PlansCompany paid Short and Long-Term disability and Life InsuranceRTD EcoPass for all Denver employeesTuition Reimbursement and continued Professional DevelopmentFast paced, high energy workplace environment in prime downtown locationRegular company provided mealsSalary$24.50 - $26.75/hour DOELocationThis position is based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.