Bilingual- Contact Center Representative (S)

Bilingual (English & Hawaiian) -Remote Contact Center Representative Pay: $20.00/hour Location: Remote (Hawaii Residents Only) Employment Type: Full-Time Temporary, Transitioning to Part-Time Recruiter: Bishop & Company

About the Opportunity

Bishop & Company is recruiting for a remote Contact Center Representative to support a large-scale claims administration project related to the Maui wildfires. This position offers an opportunity to make a meaningful impact while assisting individuals navigating the claims process. Candidates must demonstrate compassion, cultural sensitivity, professionalism, and a strong understanding of Hawaii's communities. The ideal candidate is dependable, tech-savvy, and comfortable learning new software and processes in a fast-paced, remote environment.

Schedule: Full-time for approximately the first 2-3 months. May transition to part-time based on project needs. Business hours expected to be approximately 8:30 AM-5:00 PM or 9:00 AM-5:00 PM HST.

What You'll Do

• Serve as the primary point of contact for claimants, law firms, and other stakeholders via phone, email, and chat
• Enter and update claimant information within a secure client portal
• Follow established scripts, procedures, and workflows
• Assist claimants with account updates, documentation requirements, payment selections, and general claim-related questions
• Monitor and respond to emails and voicemails
• Document all interactions accurately and thoroughly
• Perform data entry, record review and information verification
• Escalate complex or sensitive issues according to established procedures
• Meet established productivity, quality and accuracy standards
• Learn and navigate proprietary systems and applications

Qualifications

• High school diploma or equivalent
• Minimum of 2 years of customer service experience preferred
• Contact center, call center, legal services, insurance, or claims-related experience is a plus
• Bilingual fluency in Hawaiian and English required
• Strong verbal and written communication skills
• Excellent attention to detail and data entry accuracy
• Comfortable learning new software and troubleshooting basic technical issues
• Proficient with Microsoft Outlook and general computer applications
• Ability to work independently in a remote environment
• Professional, compassionate and customer-focused approach

Remote Work Requirements

• Candidates must provide their own: Reliable high-speed internet connection
• Computer capable of supporting remote work software
• Dual monitors required
• Candidate must have a webcam for virtual calls
• Candidate must have a headset for phone support
• Private, secure workspace to protect confidential information
• Training and technical support will be provided. Employees will utilize VPN access, Zoom, Outlook and proprietary software systems.

About Bishop & Company

Bishop & Company has been providing recruiting and placement services throughout Hawaii since 1994. We connect talented professionals with top employers statewide. There is never a fee to candidates for our services.

Phone: Website: No relocation assistance available. Hawaii residents only. Qualified candidates must be available to interview promptly.

Bishop & Company is an Equal Opportunity Employer, including disability and veteran status.