Designation
Technical Specialist/Associate Consultant
Experience
A minimum of 8 years of experience in an engineering/operations role with a software and/or services company.
Roles & Responsibilities:
- Resolve critical and complex technical issues in a 24x7x365 global support delivery team. Combine technical expertise and customer requirements to solve complex business challenges.
- Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services.
- Work with Architects to deliver solutions and deploy new capabilities in customer environment.
- Analyse and eliminate top issues impacting customer experience.
- Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities.
- Create documentation (SOP's & TSG's) to help L1/L2 teams to support operations.
- Work on critical, highly complex customer scenarios that span across multiple Azure services.
- Act as a technical escalation point within the team.
- Work with architecture team on process improvement and strategic initiatives.
Requirements:
- 5 years of experience in a technical position and a minimum of 2 years of experience as an Azure Cloud Engineer.
- Extensive hands-on experience on Azure Governance & Cost Management, Azure Network & Security, Azure Active Directory, Compute & Storage, Backup & DR, Monitoring.
- Strong hands-on experience on Transformation (Migration) life-cycle and expertise on Azure Migrate & ASR (DRaaS).
- Expertise in OS (Windows and/or Linux Administration), Virtualization is an added advantage.
- Experience in ARM templates & PowerShell scripting preferred.
- Ability to learn new technology in a fast-paced environment.
- Passion for customers and focus on delivering the right customer experience.