Assistant Store Manager

ReStore Assistant Store Manager (ASM)

The ReStore Assistant Store Manager (ASM) plays an integral role in ensuring the success of both the administrative and operational functions of the ReStore. Providing daily feedback, coaching and direction to Retail Sales Associates (RSAs) and volunteers is key to the ASM’s success. With direction from the Store Manager, the ASM’s role will include any routine function that is required on a daily, weekly, and monthly basis to successfully sustain, and steadily advance, all store operations. No matter their areas of responsibility all ASMs are expected to drive and are responsible for the employee experience, business results and customer engagement and service. Working ethically and modeling Habitat for Humanity of Metro Denver Core Values, the ASM must develop strategies and objectives while leading a team of RSAs and volunteers to execute these strategies and objectives.

Core Responsibilities

ReStore Operations

• Any necessary administrative or operational function necessary at the direction of and/or in the absence of the ReStore Manager.
• Partner with the ReStore Manager to drive employee experience, business results and customer engagement and service.
• Open and close the ReStore as necessary.
• Operate and troubleshoot point of sale; ensure proper handling of all cash deposits, check and credit card transactions and implementation of close out/reconciliation and banking procedures.
• Lead customer service interactions to ensure that customers are acknowledged, concerns are addressed quickly and whenever possible, customer project needs are met.
• Coordinate with the Manager of Volunteer Programs and the Store Manager to ensure appropriate scheduling and training of ReStore volunteers and promotion/recognition of Core Volunteers.
• Responsible for familiarizing yourself with the HFHMD ReStores’ Operations Manual and following stated SOPs.
• Responsible for ensuring consistent compliance with SOPs by and/or relating to all employees and volunteers, including Core Volunteers, metrics as required by the VP of ReStore Operations, HFHMD or HFHI.
• Actively seek out and participate in approved leadership development training opportunities.
• Manage policy deployment in the areas of customer service, ReStore operations, employee relations, quality assurance, safety, merchandising, donation acquisitions and volunteer management.
• Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.

Staff Support

• Work with Store Manager and HR to recruit and hire qualified candidates to maintain established staffing levels.
• Observe, evaluate, coach, train and develop Retail Sales Associates (RSAs). Effectively communicate HFHMD Mission, values, and store objectives and performance expectations to RSAs.
• Provide ongoing, actionable feedback, coaching and recognition to RSAs and communicate related successes or concerns to Store Manager and DRO when appropriate.
• Document coaching, feedback, and recognition of RSAs.
• Complete all formal and informal performance reviews of RSAs in coordination with the Store Manager.
• Accountable for team metrics regarding safety, productivity, retention, and bench strength.

Knowledge, Skills, Abilities

• A strong belief in Habitat’s mission and a desire to engage others in the organization’s work.
• Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds is preferred.
• Excellent customer relations and management skills.
• Self‑motivated and able to work independently.
• Ability to provide direction in a positive and affirming manner.
• Able to work with, supervise, and motivate employees and volunteers with a wide range of skills and abilities.
• Superior time‑management and organizational skills.
• Strong written and oral communication skills.
• Continuous learner who strives to grow in place or develop to the next level.
• Able to adapt to a dynamic environment with unexpected changes to priorities.
• Good working knowledge of employee relations, policies, and guidelines.
• Ability to use and understand contemporary computer systems.
• Bilingual English – Spanish though not required, is highly preferred.

Experience

• 5+ years retail experience and/or customer facing equivalent.
• Strongly preferred to have knowledge and experience in retail sales, marketing, thrift, merchandising, and volunteer and staff management.
• Strong computer proficiency including experience with Microsoft Office, MS Teams, SharePoint, and contemporary point of sale and inventory system.
• Experience with Shopify is a plus.

Work Environment and Conditions, Physical Requirements

• Traverse a retail store; lifting/carrying minimum of 50 lbs frequently; plus bending, twisting, reaching or other similar activities as required.
• Use large ladders.
• Operate a forklift vehicle, or obtain training and certification within the first 30 days.
• Travel to and from meetings or other Habitat locations when public transportation is unavailable.
• Work weekends, some evenings, overtime as required and holidays.
• Supervise primarily in a retail store environment; some time at a desk in an office.
• Valid driver’s license and ability to be insured under the company’s insurance policy; MVR will be run for insurance purposes.
• Work in warehouse environment that may be hot, cold, dusty and often noisy.

Salary

The starting salary range for this position is $57,784 – $60,700, with offers typically between the minimum to midpoint of the starting pay range posted depending on qualifications, internal equity and the budgeted amount for the role.

Benefits

Benefits available include medical, dental and vision insurance options with employer paying up to 100% for employee only coverage; 401k with employer match up to 4%; paid time off for vacation, holidays, floating holidays; and parental leave; short and long‑term disability; Healthy Families and Workplaces Act (HFWA) Leave; Paid Family and Medical Leave (PFML); and paid time to volunteer.

Equal Opportunity Employer Statement

As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect.

Background Screening and Ethical Standards

We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children) and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.