Assistant Manager

An Assistant Manager at PointHaus Group supports logistics, administration, and on-site execution, handling tasks from vendor coordination, setup/teardown and marketing to ensuring smooth operations for events providing crucial support to ensure a great guest/Customer experience and smooth event flow.

Core Responsibilities

• Team Leadership: Assist in hiring, onboarding, and training new employees. Manage daily workflows, create shift schedules, and monitor team performance.
• Operations: Oversee day-to-day business functions, including inventory control, supply ordering, and cash handling.
• Customer Service: Serve as the primary point of escalation for customer issues, ensuring prompt and satisfactory resolution to complaints.
• Administration: Assist with payroll, budgeting, and generating operational reports. Ensure the business remains compliant with safety codes and company policies.

Essential Skills

• Strong organization, multitasking, and attention to detail.
• Excellent communication (written/verbal) and interpersonal skills.
• Creativity and digital marketing knowledge (social media, content).
• Proficiency with spreadsheets and marketing software.
• Adaptability and problem-solving abilities.