Assistant General Manager (Portland/Cascade Station, OR)

Job Title

Bench/Assistant General Manager (AGM)

Location

9810 NE Cascades Parkway - Portland, OR 97220

Salary

$58,656.00 - $68,700.00

Job Purpose

The Bench/Assistant General Manager assists the General Manager with overseeing the operation of the entire restaurant, maintaining a safe environment, and improving bottom line profitability through appropriate revenue management.

Team Responsibilities

• Assist General Manager with overall restaurant staffing planning.
• Assist other managers with hiring decisions for all departments.
• Conduct informative, focused weekly manager meetings in partnership with the General Manager.
• Create, develop, and implement incentive programs and contests with assigned Department Managers.
• Actively motivate team members to participate in company promotions and incentives.
• Provide regular performance feedback and recognition to Department Managers and all team members, including timely performance appraisals.
• Coaching other managers on effective performance management procedures.
• Assist with ongoing performance management and development of assigned Department Managers.

Guest Responsibilities

• Actively look for and identify techniques to attract new guests.
• Oversee the restaurant’s Guest Comment program; ensure all guest complaints are appropriately handled and resolved in a timely manner.
• Provide feedback and coaching to managers on methods for handling guest complaints.

Quality Operations Responsibilities

• Facilitate and ensure adherence to new food product rollouts.
• Ensure Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence, and portioning.
• Communicate areas of opportunity to Department Managers.
• Help the General Manager teach, coach, and direct managers and team members on quality, service, cleanliness standards, and proper inventory levels.
• Understand and analyze restaurant performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoot problems.
• Work with Department Managers to create action plans to address issues and follow up to ensure successful completion.
• Conduct administrative manager functions including entering invoices, inventory, and end‑of‑day procedures.
• Monitor all repair and maintenance and manage the preventive maintenance program for the restaurant, communicating needs to appropriate personnel.

Sales and Profits Responsibilities

• Hold Department Managers accountable for costs associated with their departments.
• Maintain proper inventory levels for all food and paper products.
• Participate in departmental meetings for assigned Department Managers.
• Assist with communicating successes, new procedures, and areas of opportunity.
• Establish daily, weekly, monthly, and quarterly projections.
• Understand the P&L statement and create action plans for problem areas.
• Assist the General Manager in the creation and development of the annual restaurant budget.
• Teach Department Managers how to meet or exceed budgeted profit goals, reacting to trends and troubleshooting problem areas.
• Complete all other assigned duties or tasks.

Assistant Manager Responsibilities (Additional Focus)

• Support and inspire team members to deliver top‑tier service and unforgettable fan experiences.
• Assist in coaching, training, and developing the team.
• Help execute daily operations, ensuring quality, speed, and accuracy across all areas.
• Step in where needed—front of house, back of house, bar, or takeout—to keep things running strong.
• Help maintain a clean, safe, and compliant environment.
• Support promotions, local marketing efforts, and in‑store fan engagement.

Qualifications

• Understanding of restaurant operations, food safety, and responsible alcohol service preferred.
• High school diploma (or equivalent) required; 1–3 years of restaurant or leadership experience preferred.
• Team‑first mindset; enjoys supporting teams, building culture, and leading by example.
• High energy; thrives in a fast‑paced environment and brings hustle and positivity to every shift.

Benefits & Compensation

• Competitive pay and manager bonus potential.
• Same‑day pay options.
• Flexible scheduling.
• Team member discounts.
• Fun, team‑oriented atmosphere.
• Opportunities for growth and development.

Paid Time Off and Leave (Full‑Time Employees)

• Accrued paid time off based on role classification and years of service.
• Oregon Sick Leave: Accrued 1 hour for every 30 hours worked (up to 40 hours per year).
• Paid Leave Oregon: Participation in the state‑mandated wage‑replacement program for family, medical, or safe leave.
• Health & Wellness: Eligible for group medical, dental, and vision insurance after 60 days of employment.
• Retirement: Eligibility to participate in the company 401(k) retirement plan.
• Holidays: 7 paid holidays for exempt management.
• Other benefits: Includes jury duty pay, bereavement leave, and Oregon Military Family Leave.
• Employee perks: Eligibility for food and beverage discounts per company policy.

Paid Time Off and Leave (Part‑Time/Variable Employees)

• Accrued paid time off based on role classification and years of service.
• Retirement: Eligibility to participate in the company 401(k) retirement plan.
• Oregon Sick Leave: Accrued 1 hour for every 30 hours worked.
• Paid Leave Oregon: Access to state‑mandated paid leave (eligibility requires earning at least $1,000 in the prior year).
• Employee perks: Eligibility for food and beverage discounts per company policy.
• Oregon Military Family Leave: Eligible for up to 14 days of unpaid leave per deployment if working an average of 20+ hours per week.