Assistant Director, Front Office & Guest Services

Highgate Hotels is seeking an Assistant Director of Front Office for The Elser Hotel & Residences in Downtown Miami. The role ensures smooth operation of Guest Services, Concierge, and Front Desk while maximizing occupancy and guest satisfaction.

You will lead the team, train staff, and maintain Highgate’s SOPs across departments. The position requires strong supervisory skills, extensive front office experience, and the ability to manage complex guest interactions in a luxury hotel setting.