Area Experience Leader — Multi-Office Retail

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You’ll set expectations for consultative service, operations, and team performance while coaching Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming environment.

This hands-on leader will manage staffing, facilities, compliance, and day-to-day operations across locations, travel regularly to maintain in-person presence,