Appointment Coordinator, Communication CenterAs an Appointment Coordinator, you will play a central role in shaping our patients' overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.ResponsibilitiesProvide courteous, attentive and prompt service to all those you work with and supportWork well with others in different departments and organizations to deliver a seamless, exceptional customer experienceProper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiriesEnroll and activate patient portal accounts, answer questions and/or resolve any user issuesEnsure your work is compliant with all policies and proceduresRequired QualificationsNonePreferred QualificationsAssociates Degree Preferred.Two (2) years customer service experience preferred, ideally in a health care setting.Strong customer service skills and knowledge of medical terminology preferred.Knowledge of terminology used by insurance/managed care health plans preferred.Pay Range: $17.85 - $20.00Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.