Unknown Company

Application Production Support Analyst

denver, co • Posted 3 days ago
Remote Full Time General

Spectrumtv Android Application DeveloperProject Scope/Client Selling Points For Candidates:Product: SpectrumTV Android applications on all Android platformsContinued maintenance and development of new features, which will be rolled out as they determine the needThis resource will be monitoring the data behind each releaseHow well is the app doing with production?Triaging issues firstCommunicating with developer each week before their release cadencesHigh profile projects and role, this person has the ability to learn a lot about Charter as well as their productsMust Have Skills/Certs/Technologies:MUST HAVE:Hands-on experience with analyticsA data analyst background would be greatExperience with experiments and A/B testingExperience with DevOps operationsManaging releases, working on CI/CD pipelinesA lot of this can be taught, foundational knowledge would put them aheadNICE TO HAVE:Knowledge of Android development (Java or Kotlin)Day To Day:Management of very technical features, but will not be hands-on coding.No personnel managementWill be communicating with senior management, stakeholders, developers. Good communication is critical!Reason Open: Backfilling current team member in this role that is moving to another team. That person did not have the skill set needed for the roleTeam Culture/Size/Soft Skills Needed:6 local developersJob Description:Responsibilities:Monitor SpectrumTV on Android platforms and actively identify, investigate, and triage production issuesProvide live application support during "high volume" video events (Superbowl, Olympics, National Elections, etc.)Maintain GIT repositoryOwnership of application release efforts:Build app packages for testing and releaseWork with internal testing teams to prepare for releasePrepare/maintain backend JSON configurationsExecute release and monitor version rollout and adoptionManage A/B experimentation and canary experimentation on platform:Work with data enablement team and feature owners to create experiment planCreating experiment configurationsWorking with internal test teams to validate experiment prior to launchExecute experiment/canary and monitor rolloutWork with data enablement team to determine outcome of experiment based on recorded dataManage in-app "Takeover" messages:Create render configs using YAML that detail messaging to userCreate application JSON configs to coordinate when message displays to userMonitor and report on rollout of messaging to userFacilitate relationship with Android (the company) in order to:Triage and investigate video player issuesTriage and investigate application or OS crashesManage test devices included in beta OS programPre-emptively test new OS and monitor rollout across devicesMaintain and manage application error codesSkills:Android Development experience (Java or Kotlin)Familiarity with monitoring and reporting tools (Kibana, Tableau, AWS Athena, Splunk)Familiarity using client debugging proxy tools (Charles, Fiddler, etc.)Familiarity with Atlassian collaboration tools (Jira and Confluence)Familiarity with SQLCapable of delivering on multiple competing priorities with little supervisionExperience with CI/CD automation (Gitlab)Ability to effectively communicate among team members and present information and respond to questions from leadershipRequired Skills: SQL, Tableau Basic Qualification: Data Analytics, Logging/Monitoring tools (Splunk, ELK) AWS Athena Additional Skills: Data Analytics, Logging/Monitoring tools (Splunk, ELK) AWS Athena Background Check: Yes Notes: This role will sit in Colorado and be 3 days in office, 2 days remote.

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