Amazon Connect IVR EngineerAs a member of the Contact Center Engineering team, you will be a pioneer of new ideas, features, and products. We are looking for Amazon Connect IVR Engineers who, along with their teammates, can build/prototype new ideas quickly, measure their effectiveness, and assess viability. You will be part of the transformation journey migrating Contact Centers from Legacy to Cloud, working on Amazon Connect and AWS services, designing and building Contact Flows, implementing and driving Process Automation and leveraging DevSecOps best practices.What You Will DoWork closely with Business on understanding, estimating, design & acceptance of requirementsDesign, Configure and build Amazon Connect Contact FlowsWork and/or Drive resolution of Defects (Usability, Design, Telephony, Connectivity, Network etc.)Engaging with Partners & Vendors, as required (AWS, NICE, Salesforce etc.)Develop application code adhering to coding best practices, quality & security standardsDefining Test Strategy & Test Cases; Automate Test Cases; Execution & Test ReportingBasic QualificationsHands-on experience on Amazon Connect and the Cloud IVR SolutionsIn-depth understanding of possible Call Flow Queue Prioritization Strategies, Call Flow OptimizationsIn-dept understanding of Call Back Assist / VHT, In-bound & Outbound Calling, Campaign StrategiesUnderstanding of Contact Center Operations Metrics / OKRsStrong communication skills in EnglishRequired Technical Skills2+ years of hands-on experience developing Contact Flows, Queues, Routing Profiles, Quick Connects2+ years of experience using Lambda, S3, EC2, Lex, RDS, ElastiCache, DynamoDB, Step Functions1+ years of hands-on experience on scripting using Terraform1+ years of hands-on development experience using Python, Node JS, NPM Build & PackagingExperience with GitLab, Cloudbees, ArtifactoryNice To HaveExperience with NICE Engage, NICE Workforce Management, Avaya, CiscoAmazon API Gateway, API DevelopmentFamiliarization with LucidChart, Draw.