VSG Business Solutions LLC is seeking an experienced Amazon Connect Administrator to design, implement, and maintain contact flows, routing profiles, queues, and real-time/historical metrics. You will manage agent security profiles, permissions, and access controls, while ensuring high availability of the Connect instance.
You will provide architectural guidance, explore automations (Lambda, Lex, Contact Lens), document SOPs, and mentor the team to scale Connect operations for future growth.
#J-18808-LjbffrAmazon Connect Platform Architect & Ops Leader in seattle at Unknown Company
This position is listed as full time and onsite.