Air Export Supervisor

Air Export Supervisor

Location: Miami, FL

Department: Air Freight / Operations

Industry: Freight Forwarding & Logistics

Job Summary

We are seeking an experienced Air Export Supervisor to lead and coordinate day-to-day international air export operations within a fast-paced freight forwarding and logistics environment.

This position will oversee air export activity supporting cruise line, maritime, general cargo, and other time-sensitive accounts. The Air Export Supervisor will be responsible for ensuring shipments are handled accurately, efficiently, and within airline, customs, TSA/security, vessel, and customer requirements.

The ideal candidate will have 3–5+ years of international air freight forwarding/export experience, strong operational knowledge, and previous supervisory or team-lead experience.

Experience supporting cruise lines, maritime logistics, ship spares, AOG shipments, or other time-critical cargo is highly preferred.

Key Responsibilities

• Supervise daily international air export operations.
• Lead and support Air Export Coordinators and Specialists.
• Provide compliance coverage for Miami-based air export operations, including serving as TSA Coordinator for the facility.
• Coordinate air export shipments from booking through airline departure and final delivery.
• Support cruise line, maritime, ship supply, general cargo, and other customer accounts.
• Coordinate time-sensitive shipments including ship spares, marine parts, provisions, medical supplies, crew luggage, technical equipment, and other urgent cargo.
• Monitor airline bookings, flight schedules, connections, cargo acceptance, delays, offloads, and rollovers.
• Ensure compliance with airline, customs, TSA/security, and international export requirements.
• Coordinate cargo delivery around vessel schedules, port calls, sailing schedules, and cargo cut-off requirements.
• Review commercial invoices, packing lists, air waybills, export declarations, certificates, and other shipping documentation.
• Coordinate with airlines, ground handlers, trucking companies, customs brokers, warehouses, overseas agents, ports, and terminals.
• Monitor shipments and proactively communicate status updates and exceptions.
• Resolve delays, documentation issues, service failures, and other operational problems.
• Develop contingency plans for urgent or delayed shipments.
• Review and approve operational documentation and transactions.
• Maintain accurate shipment data, milestones, billing information, and operational records.
• Monitor team workload and assign shipments and responsibilities appropriately.
• Train, coach, and support air export team members.
• Ensure compliance with company SOPs and customer-specific requirements.
• Maintain strong relationships with customers, airlines, vendors, agents, and service providers.
• Assist with KPI monitoring, operational reporting, and continuous improvement initiatives.
• Identify opportunities to improve service quality, transit times, efficiency, and cost control.
• Support implementation and onboarding of new customers and trade lanes.
• Participate in after-hours or on-call support when required for urgent or time-critical shipments.

Cruise & Maritime Logistics Responsibilities

• Manage logistics requirements associated with cruise line operations.
• Prioritize shipments based on vessel sailing schedules and required onboard delivery dates.
• Track vessel schedules, port calls, and cargo cut-offs.
• Coordinate urgent ship spare and AOG-type shipments.
• Manage last-minute changes to delivery requirements.
• Ensure proper cargo labeling and documentation.
• Provide proactive updates on critical shipments.
• Maintain customer-specific procedures and ensure team compliance.

Compliance & Documentation

• Ensure compliance with U.S. export regulations, customs requirements, airline regulations, TSA/security requirements, and company policies.
• Verify export documentation prior to cargo tender.
• Ensure proper handling of restricted, hazardous, oversized, or special cargo when applicable.
• Maintain accurate records for audits and customer compliance.
• Report compliance issues, discrepancies, claims, and operational incidents to management.

Required Qualifications

• 3–5+ years of international air freight forwarding or air export operations experience required.
• Previous supervisory, team-lead, or senior air export experience preferred.
• Strong knowledge of international air export processes and documentation.
• Knowledge of airline booking and cargo-handling procedures.
• Knowledge of U.S. export, customs, and TSA/security requirements.
• Strong organizational and problem-solving skills.
• Ability to manage multiple urgent shipments and deadlines simultaneously.
• Strong written and verbal communication skills.
• Excellent customer service and relationship-management skills.
• Ability to work effectively with airlines, overseas agents, customers, vendors, and international offices.
• Ability to perform effectively in a fast-paced, time-sensitive environment.

Preferred Qualifications

• Cruise line or cruise-related logistics experience.
• Maritime or ship supply logistics experience.
• Experience handling ship spares, marine parts, provisions, or onboard supplies.
• Experience with AOG, emergency, or highly time-sensitive shipments.
• Knowledge of hazardous materials or dangerous goods regulations.
• Experience coordinating shipments across multiple international trade lanes.
• Experience with CargoWise or other freight-forwarding operating systems.

Core Competencies

• Air Export Operations
• Team Leadership & Supervision
• International Freight Forwarding
• Cruise & Maritime Logistics
• Time-Critical Shipment Management
• Export Documentation & Compliance
• TSA/Security Compliance
• Airline & Carrier Coordination
• Customer Service
• Vendor & Agent Management
• Problem Solving
• Attention to Detail
• Ability to Work Under Pressure