Acuvance ROI - Director, Client Success

Acuvance is a healthcare technology and consulting organization focused on helping healthcare organizations optimize technology, operations, and business performance. Through our expertise, industry partnerships, and innovative solutions, we help clients navigate complex challenges and achieve measurable business outcomes.

We are seeking an experienced Client Success Director to drive new business development, expand relationships with existing clients, and build a strong pipeline of profitable opportunities focused specifically on healthcare organizations implementing and supporting ERP software solutions. This individual will play a key role in growing Acuvance’s ERP services business and strengthening relationships with healthcare clients, partners, and vendors.

Position Overview

The Client Success Director is responsible for developing and managing a pipeline of sales opportunities from initial prospecting through successful close, with a specific focus on healthcare organizations that use, are implementing, or are evaluating ERP software solutions. This role requires a consultative sales approach, strong business development skills, and the ability to understand healthcare organizations’ ERP-related business and technology needs and connect those needs with Acuvance services and expertise.

The ideal candidate is a relationship-driven sales professional with experience selling healthcare technology services, ERP-related consulting or implementation services, or similar enterprise healthcare IT solutions. The individual should be comfortable engaging with senior-level decision makers and motivated by building relationships, developing opportunities, and exceeding sales goals.

Key Responsibilities

• Develop and manage a robust pipeline of sales opportunities focused on healthcare organizations implementing, optimizing, upgrading, or supporting ERP software solutions.
• Identify and develop new business opportunities with hospitals, health systems, and other healthcare organizations that use or are implementing ERP.
• Build relationships with CIOs, CTOs, IT leaders, application leaders, finance and supply chain leaders, and other healthcare executives involved in ERP initiatives.
• Develop and execute targeted sales strategies for assigned accounts and territories using market intelligence, healthcare industry trends, client information, and knowledge of ERP implementations.
• Prospect for new opportunities through direct outreach, referrals, networking, industry relationships, conferences, trade shows, and strategic partnerships.
• Understand client requirements and position Acuvance’s healthcare technology and consulting services as solutions to ERP implementation and optimization challenges.
• Sell Acuvance services associated with ERP environments, including implementation, consulting, optimization, application support, integration, resources, and other applicable services.
• Develop profitable opportunities within both new accounts and existing Acuvance/ROI relationships.
• Manage the complete sales cycle from prospecting and discovery through qualification, solution development, proposal, negotiation, close, and transition to delivery.
• Develop compelling client proposals that align Acuvance’s capabilities with the client’s ERP environment, business objectives, and technology roadmap.
• Work toward and exceed sales bookings targets established by sales leadership.
• Maintain an accurate, current, and actionable weekly bookings forecast and sales pipeline.
• Maintain accurate and timely information within the CRM, including opportunities, activities, next steps, close dates, and forecasts.
• Establish and maintain strong relationships with healthcare clients, ERP-related stakeholders, vendors, and strategic partners.
• Identify opportunities to expand existing client relationships through additional ERP services, consulting engagements, application support, optimization, and related Acuvance offerings.
• Collaborate closely with delivery and consulting teams to ensure opportunities are appropriately qualified, positioned, scoped, and transitioned for successful delivery.
• Support the ongoing client relationship following the close of an opportunity, including assisting with client management needs and identifying future opportunities.
• Represent Acuvance at healthcare technology and ERP-related conferences, trade shows, and networking events to promote Acuvance’s capabilities and develop relationships with prospective customers.
• Stay current on healthcare technology trends, ERP developments, implementation needs, competitive offerings, and market opportunities.
• Participate in weekly sales enablement meetings and periodic sales pipeline and forecast review meetings.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree in Business, Marketing, Healthcare Administration, Information Technology, or a related field preferred.
• 5+ years of experience in business development, sales, account management, or consulting services, preferably within healthcare technology.
• Experience selling technology, consulting, implementation, managed services, or professional services to healthcare organizations.
• Experience with ERP software solutions, ERP implementations, ERP consulting, or selling services into organizations using ERP strongly preferred.
• Demonstrated success developing sales pipelines and consistently achieving or exceeding sales targets.
• Strong understanding of consultative and solution-based selling methodologies.
• Proven ability to develop relationships with C-suite and senior-level healthcare and technology executives.
• Strong understanding of healthcare organizations and the technology environments in which they operate.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong business acumen and ability to understand client needs and translate them into compelling solutions.
• Experience using CRM systems to manage opportunities, activities, pipeline, and forecasts.
• Ability to work independently while collaborating effectively with sales, delivery, consulting, recruiting, marketing, and leadership teams.
• Willingness to travel periodically for client meetings, conferences, trade shows, and other business development activities.

What You’ll Bring

• A proven track record of building and closing a healthcare technology sales pipeline.
• Experience selling into healthcare organizations and an understanding of enterprise healthcare technology environments.
• Knowledge of ERP software, ERP implementations, or the ability to quickly understand and sell services around complex enterprise software environments.
• Strong healthcare industry relationships and a demonstrated ability to create new executive-level connections.
• The ability to identify client business and technology challenges and translate them into valuable Acuvance services.
• A consultative, client-first approach combined with strong sales execution and follow-through.
• Strategic thinking, commercial acumen, and a commitment to delivering an exceptional client experience.