Accounts Receivable Specialist

Key Responsibilities

• Manage collection activities for outstanding customer balances, including contacting customers to secure payments and resolve overdue accounts.
• Maintain consistent communication with customers regarding outstanding invoices, payment arrangements, and account discrepancies.
• Build and maintain positive relationships with customers and internal departments to support timely payment resolution.
• Monitor customer accounts, update financial records, and ensure accurate documentation of collection activities.
• Handle a high volume of daily outbound calls and follow up on outstanding payment commitments.
• Review accounts with payment restrictions, including cash on delivery customers and accounts placed on credit hold.
• Identify accounts requiring escalation and provide recommendations to accounting leadership regarding additional collection actions.
• Process customer payments, including credit card transactions, and accurately record payment activity.
• Address customer inquiries related to invoices, statements, account credits, payment history, and reconciliation matters.
• Prepare weekly collection reports and maintain organized records of customer communications and account activity.
• Reconcile incoming bank payments against outstanding receivables to ensure proper allocation of funds.
• Assist with invoice preparation and other accounts receivable functions as needed.

Qualifications & Experience

• 3 to 7+ years of experience in accounts receivable, commercial collections, or a related accounting function.
• Working knowledge of generally accepted accounting principles (GAAP), including debits, credits, and general ledger entries.
• Experience performing account reconciliations and resolving billing discrepancies.
• Proficiency in Microsoft Excel and familiarity with accounting systems.
• Strong verbal and written communication skills with the ability to professionally manage customer payment discussions.
• Excellent analytical and problem solving abilities.
• Bilingual proficiency in English and Spanish is preferred