The Accounts Coordinator supports the Sales team by assisting with client communication, merchandise projects, and creative concept development. This in-house role blends sales support, project coordination, and creative thinking—helping translate client goals into thoughtful merchandise ideas. It is designed as a growth position for someone who is both organized and creatively driven, with a clear path to becoming a Sales Representative.
Key Responsibilities
Client Support & Communication
- Assist Sales Reps with client communications, follow-ups, and meeting preparation
- Participate in client meetings alongside senior team members to learn sales and account management best practices
- Help gather client requirements including branding, timelines, and budget details
- Maintain professional, timely communication with clients under guidance
Project Coordination
- Support the management of merchandise projects from kickoff through delivery
- Track project timelines, approvals, and next steps to ensure deadlines are met
- Coordinate internally with design, production, and operations teams
- Communicate updates and changes clearly to internal stakeholders
- Assist in researching and recommending merchandise options based on client needs
- Help prepare visually compelling presentations, product decks, and mockups that communicate creative concepts clearly
- Learn product offerings, decoration methods, and pricing structures
Creative Concepting & Merch Curation
- Assist in brainstorming merchandise concepts that align with a client’s brand, audience, and use case
- Help curate product assortments for pitches, proposals, and presentations
- Support the development of creative directions for drops, campaigns, and events
- Collaborate with design and production teams to ensure creative ideas are feasible and on-brand
- Stay informed on trends in merchandise, materials, decoration techniques, and packaging
Account & Administrative Support
- Track project progress and flag potential issues early
- Follow up on approvals, artwork submissions, and outstanding client information
- Help maintain organized records of client projects and communications
- Support post-delivery follow-ups and client satisfaction check-ins
Growth Path
This role is designed to develop into a Sales Representative position. Account Coordinators who demonstrate strong communication, organization, client readiness, and product knowledge will be considered for promotion into full account ownership.
Requirements
Skills & Qualifications
- Strong communication and interpersonal skills
- Highly organized with strong attention to detail
- Ability to juggle multiple projects in a fast-paced environment
- Interest in sales, account management, or merchandising
- Comfortable working with clients and internal teams
- Proactive, coachable, and eager to learn
- Prior experience in sales support, customer service, or project coordination is a plus