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Key Responsibilities
- Own a portfolio of strategic North American and Global accounts
- Lead and develop a high-performing team
- Operate cross-functionally within Customer Engagement
Requirements
- 6–12 years of professional work experience, with 4+ years in a relevant clean energy, utility, or related industry field.
- Proven track record owning complex customer relationships, driving renewals, and delivering net retention outcomes.
- Experience managing or mentoring account managers; ability to coach others on account management craft without losing personal effectiveness as a customer-facing professional.
- Salesforce fluency — confident with account planning, pipeline hygiene, renewal forecasting, and health-score management.
- Strong command of Customer Success methodology — health scoring, QBRs, segmentation, NRR motions, and structured customer journeys.
- Experience renewing or managing accounts for a data subscription or SaaS data product.
- Excellent customer-facing presence and executive communication skills with senior stakeholders across diverse customer segments — developers, corporate and utility buyers, advisors, partners, and data center hyperscalers.
- Direct exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structures.
- Prior experience in a marketplace, two-sided platform, or data subscription business.
- Experience managing accounts across both buy-side and sell-side customers within the same book of business.
- Experience working with hyperscaler / data center buyers or large corporate clean energy procurement programs.
- MBA or other advanced degree.
- Full Medical, Vision and Dental coverage