Accommodations & Life-Events Case Lead

First Horizon Bank is seeking an Accommodations Case Manager to lead end-to-end ADA/ADAAA accommodations for associates in Memphis or Charlotte. You will coordinate with HR, IT, Facilities, and third-party vendors to implement approved accommodations and manage life events with confidentiality and care.

You’ll monitor caseloads, track SLAs, and develop training materials to improve processes and associate experience. 3–5+ years’ ADA/ADAAA experience preferred in regulated industries.