0120 - Assistant Store Manager PT

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.

Assistant Store Manager – Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts foster a passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids products and services.

Principle Duties & Responsibilities

People & Training

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting, and regular follow‑up.
• Administer the progressive steps of discipline, including verbal and written warnings.
• Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store, including calling in associates for unexpected peaks when the Store Manager is not present.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage compliance with company policies, procedures, and guidelines, including safekeeping of inventory, funds, and property.
• Other duties as assigned.

Customer Experience

• Lead, execute, and assist Lids selling strategy to achieve KPIs and sales targets while delivering exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations and urgent requests, aiming to 'make it right.'
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers when live in‑store through employee education.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

• Execute operations‑focused company‑level directives, promotions, and initiatives.
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment—MPOS, Lids Custom, etc.—by conducting daily audits, verifying functionality, and ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests and replenishing supplies.
• Manage cash accurately, including opening and closing the till, using counterfeit‑protection practices, and consistent bank drops.
• Prepare store for inventory audits and support their execution to confirm inventory accuracy.
• Open and close the store following the procedures in the Operations P&P Manual.

Product & Inventory Management

• Protect company assets within guidelines of LIDS Retail policies.
• Assist in preparing store work schedules that provide proper coverage and adhere to wage‑control guidelines.
• Follow all policies to accurately manage store inventory, including receiving, transferring, pricing, and product counts.
• Organize the backroom strategically to maximize efficiency.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations and seasonal merchandise changes.
• Maintain the look and feel of the store through day‑to‑day VM activities.
• Execute special pricing signage and promotional adjustments during operating hours to align with overall sell‑through strategy.

Job Required Knowledge & Skills

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and clear professional verbal communication.
• Ability to work unsupervised.

What We Offer

• Employee discounts and perks.
• Career development opportunities and professional training programs.
• A collaborative, innovative, and team‑oriented work environment.
• Early Wage Access options to provide added financial flexibility.

Physical Demands & Requirements

• Occasionally lift up to 50 pounds.
• Occasionally climb a ladder and work with hands overhead.
• Constantly stand, walk, and frequently hear, visually observe, and operate a computer and mobile Point‑of‑Sale system.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions. For inquiries related to reasonable accommodations, please contact

Reports To

• Store Manager

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre‑condition of employment for this position. Current or future employment‑based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government‑issued identification numbers, work authorization, emergency contact information, and other employment‑related information.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.