Zscaler

This role is ideal for hard working individuals with excellent skills in managing Zscaler ZIA, SASE, on-premises proxy/web filtering appliances, and troubleshooting. Ideally, you should have a minimum of 5-7 years of relevant experience.

Job Responsibilities:

1. Monitor and ensure high availability of customer's IT infrastructure.
2. Perform daily health checks and routine scheduled maintenance.
3. Architect and build new Zscaler Proxy infrastructure for M&D.
4. Troubleshoot and take ownership of incidents until resolved.
5. Complete service requests and execute changes assigned.
6. Ability to work in a team as well as an individual contributor.
7. Escalate issues/incidents to the next level and follow up until closure.
8. Ensure that the SLAs for each task assigned are met.
9. Review system logs, identify potential issues, and participate in root cause investigations.
10. Ensure that configuration backup of all systems/devices is up to date.
11. Review logs, monitoring data, and reports to identify capacity bottlenecks and suggest improvements.
12. Generate various reports required for operations management.
13. Keep tickets up to date as per response SLA in ITSM (SNOW) tool.
14. Contribute knowledge articles and update them in a timely manner when required.

Technology Experience:

1. Hands-on experience in implementations and operations of proxies such as Zscaler ZIA.
2. Knowledge of SASE products like Cisco Umbrella; other SWG experience will be an added advantage.
3. Troubleshooting skills or good knowledge of SASE and on-premises based proxy solutions.
4. Strong knowledge in architecting, engineering, solutioning, and integration of SASE products.
5. Good knowledge of OSI layer model and TCP/IP, TLS/SSL.
6. Strong knowledge in client operating systems such as MAC, Windows, and Linux.
7. Troubleshooting and fixing web and client-based applications.
8. Understanding of any ticket-driven process.
9. Performance management and optimization.
10. Knowledge of monitoring tools and reporting.
11. Deep knowledge in Wireshark analysis and web header trace.