Yourgi Operations Manager

Join to apply for the Yourgi Operations Manager role at Destination Pet, LLC .

This range is provided by Destination Pet, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $115,000.00/yr

Direct message the job poster from Destination Pet, LLC.

Recruitment Supervisor at Pet Care Industry I PGDBM I Corporate Recruiting

We are looking to add an Operations Manager to our Yourgi team!

LOCATION: FULLY REMOTE

REPORTS TO : Director of Yourgi Operations and Support

CORE RESPONSIBILITIES:

• Help develop operational strategies that align with our purpose
• Create systems where daily support operations become the embodiment of our values
• Design services that reflect our commitment to those we serve
• Transform customer feedback into insights to improve our purpose fulfillment
• Identify opportunities for process improvement that serve our mission and team
• Collaborate with departments to establish meaningful metrics
• Use data to tell our impact story and guide our future
• Build vendor relationships based on shared values and mutual respect
• Resolve customer challenges in ways that strengthen relationships
• Share insights with leadership to inform strategic direction
• Contribute to our vision, staying true to our purpose as we grow

REQUIREMENTS:

Education & Experience:

• Bachelor's degree in business administration or related field, or equivalent experience
• 3+ years of progressive operations experience
• 2+ years in customer service environments

Skills:

• Experience creating operational frameworks that serve people
• Experience with support platforms such as Zendesk, Salesforce, Confluence
• Understanding of tier 1, 2, and 3 support as trust-building functions
• Leadership that inspires others
• Analytical skills to interpret data
• Proficiency with technology tools
• Effective communication skills
• Customer-first, empathetic approach
• Resource management skills
• Adaptability and flexibility

Preferred Skills & Experience:

• Advanced degree
• Knowledge of industry best practices
• Experience with digital operations
• Project management certification
• Help desk management experience
• Experience working with results-oriented leadership
• Training program development skills
• Belief in purpose-driven work

PERKS:

• Health, vision, dental, disability, and life insurance
• Startup mentality with stable funding
• Flexible Time Off
• Career growth opportunities
• Retirement planning
• Impactful work environment
• Remote work flexibility
• Time for renewal
• Meaningful contribution to pet-human bonds

Seniority level

• Associate

Employment type

• Full-time

Job function

• Strategy/Planning, Customer Service, Management

Industries

• Veterinary Services, Hospitals, Healthcare

This job posting is active. Apply now to join our team!