Xstore Oracle Application support engineer
Needs 8+ years of IT experience implementing different Oracle products (required).
Qualifications
- Bachelor's Degree in IT or equivalent work experience
- 8+ years of IT experience implementing different Oracle products (required)
- 5+ years of experience implementing and/or supporting Oracle Xstore (required; key item)
- 5+ years of experience on Oracle Weblogic server (required)
- Solid understanding about Oracle Database 12c/19c/21c (required)
- 5+ years of experience implementing and supporting Oracle E-commerce & MOM suite (plus)
- 2+ years of experience using enterprise software development (preferably Java) (plus)
- Java software design and/or development (plus)
- Functional and technical knowledge of Xstore suite version V17 to V21
- Hands-on experience in planning, testing, and executing upgrades and patches
- Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow)
Responsibilities
- Manage day to day activities such as incidents, problem tickets and change management
- Escalate the incidents to leads if you see that issue is not getting attention
- Cross collaborate with different support teams during any critical incidents, and also owning any of the takeaways
- Partner with our third-party support vendor to ensure system stability
- Manage the upgrade process to newest version of the software
- Provide customer service to internal and external guests to ensure consistent experience
- Documenting any new issues as the SOPs for the support teams
- Escalate issues in line with company processes to ensure customer demands are met