Writing Center Receptionist - Student

Writing Center Receptionist - StudentThis individual will serve in a receptionist role. They will assist visitors as they arrive and while they work in the computer area. They will provide clerical services for the supervisor.Position Type - Student EmployeeJob Category - StudentMinimum Education/Experience - Must be a current OCCC student enrolled in a minimum of 6 hours for the fall or spring semesters or enrolled in a minimum of 3 hours for the summer. or Current OCCC Student with a Federal Work Study AwardRequired Knowledge, Skills & Abilities - Knowledge of general office practices and procedures Knowledge of customer service principles and techniques Knowledge of computer applications including Microsoft Office, particularly Excel, Outlook, and Word Knowledge of basic office equipment operation, including computers, printers, and multi-function devices Knowledge of record-keeping and data entry practices Strong customer service and interpersonal skills Effective verbal and written communication skills Organizational and time management skills with the ability to prioritize multiple tasks Ability to operate office equipment and standard software applications Ability to maintain confidentiality of student and college information Ability to provide professional and courteous assistance to students, faculty, staff, and visitor Ability to maintain a welcoming and professional reception area Ability to follow established procedures, policies, and instructions Ability to maintain regular and reliable attendancePhysical Demands/Working Conditions - 1.GENERALPHYSICALREQUIREMENTS: Sedentary work: The person in this position may occasionally exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects. 2.PHYSICALACTIVITIES: This position requires the person to frequently move about the center to assist students and perform the essential functions of the position. This position requires the person to frequently communicate with and listen to students, faculty, and staff to perform the essential functions of the position. Must be able to exchange accurate information in various situations.

This position frequently requires the person to operate and inspect a computer and other Writing Center equipment to assist and/or instruct students on proper operation. 3.VISUALACUITY: This position requires the person to view a computer multiple hours in a day. They are asked to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations. 4.WORKINGCONDITIONS This position performs the essential functions in an indoor center, classroom, or office setting.Preferred Qualifications - 2 years experience in a customer service roleWork Hours - This position offers up to 25 hours per week. Scheduling is flexible according to the Writing Center's needs, Monday through Saturday.Department - Division of Arts, English & HumanitiesJob Duties - To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.Job Duties (Duties Assignment Statement) - Maintain a professional workstation suitable for a college environment.

Sign students in and out of the Writing Center using the client tracking software. Perform clerical duties such as answer the phone, operate Excel for data entry, and send/reply to emails. Provide excellent customer service: genuine care for the job, attention to detail, job knowledge, and problem solving. Maintain a running list of students waiting for tutoring and assign tutors to students. Promote tutoring upon each visit. Assist faculty and students in the use of computers and various learning materials. Assist with maintenance of student records for the Writing Center and all its support functions.

Provide basic troubleshooting and cleaning for computers in Writing Center. Other duties as needed.Job Duties (Safety / Policy & Procedures) - Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures. Contribute to a safe educational & working environment. Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others. Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices. Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.