Workstation Support Specialist (Ref: 18631)

Position: Workstation Support Specialist (Ref: 18631)
Location: Bridgeville, PA USA, 15017
Salary: $23.46/hr.
Duration: 10 Months 5 Days - Contract
Openings: 1
Deadline: 08/27/2026
Description:
***Local Candidates Only
***Hybrid 80% Onsite / 20% Remote

We are seeking an experienced Workstation Support Specialist to provide Tier 2 technical, hardware, and software support across enterprise environments. This role is responsible for maintaining device compliance and health, troubleshooting operating systems and applications, resolving peripheral issues, and supporting end-user hardware including PCs, laptops, and Macs.

Key Responsibilities
• Deliver Tier 2 hardware, software, and network troubleshooting for workstations, laptops, Mac devices, and peripherals (docking stations, monitors, scanners, and multifunction printers).
• Maintain end-user device health and compliance, including diagnosing broken SCCM clients, deploying updates, and remediating operating system or application faults.
• Monitor, manage, and take ownership of incident queues within the ticketing system (Remedy), ensuring detailed documentation and timely escalation.
• Configure, deploy, and support microcomputer systems and network equipment within enterprise LAN/WAN and TCP/IP environments.
• Perform remote troubleshooting using RDP and modern device management platforms like Microsoft Intune and SCCM.
• Create and update technical resolution documentation and standard operating procedures for internal support teams.
• Coordinate with cross-functional teams, including Active Directory, Security, and Service Desk teams.

Required Qualifications
• 3+ years of hands-on experience installing, configuring, and troubleshooting PC hardware and software in an enterprise LAN/WAN environment.
• 3+ years of experience configuring and supporting laptops, docking stations, and mobile workstations.
• 3+ years of experience installing, configuring, and troubleshooting multifunction printers and network print devices.
• 3+ years of experience using enterprise ticketing systems (e.g., BMC Remedy, ServiceNow).
• Working knowledge of SCCM, Microsoft Intune, Active Directory, RDP, and TCP/IP networking fundamentals.
• Strong diagnostic, customer service, and technical communication skills.
• Must possess a Valid Driver’s License.
• Must be local to the Bridgeville, PA area.

Required / Desired Skills
• Valid Driver’s License Required - 1 Years
• Experience with Remedy or similar ticketing system. Required - 3 Years