CrowdStrike Workplace Services CoordinatorAs a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Coordinator must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers. The individual must maintain a continuous focus on maintenance and upkeep, all departmental vendor relations, and overall fit and functionality of our CrowdStrike office spaces.The individual must have the ability to work independently on various projects from conception to completion, adhere to pivotal business and operational timelines, and work through a variety of activities and confidential matters with discretion.What You'll Do:Serve as a main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrivalExecutes on all in-office workplace service events and/or employee activities, partnering with larger GREWS team members to ensure experiences are timely and fair for allAssists with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)Manage conference room scheduling and work effectively with meeting hosts during planning process, comprehensive of information sharing related to catering and A/V capabilitiesCoordinates all aspects of onsite conferencing and meeting, including the configuration and setup of physical spaces including training and conference roomsAssists and aligns closely with IT/Helpdesk/EA/HR teams in support of setting up conference rooms, training rooms for corporate meetings, recruiting events, leadership functions, sales conferences, specialty events, etc. as requiredSupports new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarizationMaintains security by following approved procedures, in partnership with Global Physical SecurityMaintains safe and clean reception area, break area, conference rooms, and all other workspacesServe as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledgeAdministers back-of-house facilities operations including general FF&E maintenance and MEP issues with responsible parties (landlord/property management, vendors, contractors, consultants, etc.).
Includes holding vendors accountable to service level agreements and meets with each to review deliverables on a recurring basisMeets and collaborates with business unit representatives and stakeholders on a regular basis.Responds to all workplace inquiries, assess needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessaryActs as a liaison with Landlord/Property Management regarding all back-of-house maintenance issues. Champions a recurring meeting with all parties to ensure effective communication of property/building processes, maintenance events, and projectsMonitor and maintain office equipment in partnership with the IT department (printers, shredders, etc.) where applicableMaintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area, copy center, shipping/courier suppliesReceives, sorts and forwards incoming mail.
Maintains and routes publicationsCoordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)Assists GREWS leadership with OpEx budgeting, forecasts monthly expenses and monthly reporting in partnership with FinanceServe as logistical POC for upcoming relocation to new office space in 2027, pending project completionPartner with GREWS leadership on future office opening at new location, including day 1 readiness as well as development of processes and proceduresLend daily operational support, in remote capacity, to smaller service office locations within adjacent states/regions. This currently includes Toronto.Report to the CrowdStrike office M-F, 5 days per week. No remote or hybrid work style is available for this roleWhat You'll Need:Minimum of 5 years professional experienceFacilities Management and/or Office Services experience.
Previous hotel/hospitality front-of-house experience is also welcomedExceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, and external professionalsAbility to interact with people at all levels including senior managementBasic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standardsBasic understanding of commercial MEP systems and functionalitiesBasic understanding of Audio/Visual conferencing systemsDemonstrated ability to work independently and prioritize multiple, high-priority tasksUnimpeachable judgment and discretion in handling confidential informationFlexibility to perform job tasks outside of job description when necessaryKeen attention to detail with the ability to juggle multiple prioritiesHigh level of integrity and ethics with the ability to maintain confidentialityStrong working knowledge of Google and Microsoft Office SuiteBasic knowledge of or experience in cyber securityProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.