WorkFusion Specialist (CLT)

Profile Types We Are Searching For:

• Career progressions you would like to see?
  • WorkFusion Developer ? WorkFusion Engineer ? Senior WorkFusion Specialist/Developer
  • Look for candidates who have progressively taken on more ownership and can work independently.
• Job titles you would like to see?
  • WorkFusion Developer
  • WorkFusion Engineer
  • WorkFusion Specialist
• Two-three job types max
  • WorkFusion Developer
  • WorkFusion Engineer / Specialist

WorkFusion Specialist

Project Details:

• Project based or Ongoing need?
  • Ongoing support/modernization need. The team recently had a large WorkFusion remediation effort and recognizes that this is a niche skillset that is difficult to retain internally.
• If project based: What does the End Goal look like?
  • Not specifically defined. The broader goal is to support and improve the WorkFusion platform that classifies client emails by intent and routes work into GSS.
• What current phase are they in?
  • Post-remediation / ongoing support and enhancement. Team is looking at continued optimization and potential AI-assisted servicing capabilities.
• Tech stack of the environment?
  • WorkFusion
  • GSS / Siebel
  • Email automation / intent classification
  • AI-assisted servicing is an area of interest
• What will this person be doing?
  • Support and enhance WorkFusion workflows.
  • Troubleshoot and resolve platform issues.
  • Help maintain email intent classification and routing into GSS.
  • Work independently with application partners/SMEs.
  • Potentially contribute to future automation/AI initiatives.

- Will likely convert at the end of the contract

Must Haves / Required Skills:

Sample question topics:

• Level / years of experience?
  • ~2+ years can be considered; hands-on WorkFusion experience is the priority.
  • Do not over-index on years if the candidate has strong relevant experience and the right mindset.
• Responsibilities they’ve held?
  • Hands-on WorkFusion development/support
  • Workflow automation
  • Troubleshooting/remediation
  • Integration with downstream systems
  • Ability to work independently
• Types of Projects they’ve worked on?
  • WorkFusion implementations
  • Enhancements
  • Production support
  • Remediation
  • Workflow/process automation
  • Integrations
• Specific Industry experience?
  • Banking/financial services is a strong plus , particularly large enterprise environments.

Key screening questions:

• How hands-on are you with WorkFusion today?
• What WorkFusion applications/workflows have you personally built or supported?
• Have you worked on a WorkFusion implementation, remediation, or major enhancement?
• What systems have you integrated WorkFusion with?
• Tell me about a difficult WorkFusion production issue you had to troubleshoot.
• How much of your WorkFusion experience is development versus support/configuration?
• Can you explain a WorkFusion workflow you personally built without referencing your resume?

Skills / Experience That Are A Plus

“nice to have”, but not necessarily required:

• Banking / financial services experience
• Siebel experience
• AI / intelligent automation experience
• Email classification / NLP experience
• API/integration experience
• Experience in a large enterprise environment
• Experience working with limited handholding

Duration:

- 12 months with possibility of conversion