Workforce Specialist - Workforce Relations

Workforce Specialist – Workforce Relations

Job Title: Workforce Specialist – Workforce RelationsLocation: USA – Florida – Orlando – Wycliffe USA Headquarters

Job Description Summary

At Wycliffe Bible Translators, your work is more than just a job. As a Workforce Specialist, you will support employer‑partner‑staff relations for our global workforce, ensuring staff and staff relations are healthy, thriving, and flourishing. You will work alongside Global Workforce Services (GWS) leadership and team members to facilitate functions, shepherd resources, and actively participate in team engagements to optimize culture, cohesion, performance, and outcomes.

Responsibilities

• Actively engage with partners, volunteers, interns, and contractors to support their employment experience.
• Facilitate workforce relations activities and ensure high customer‑service standards.
• Collaborate on departmental initiatives to provide a best‑in‑class experience for Wycliffe USA staff.
• Represent GWS in meetings, projects, workshops, and partnership efforts.
• Coordinate performance management, conflict management, and reconciliation processes.
• Triage and process support requests received through verbal, phone, in‑person, or electronic communication.
• Convey employment information, guidelines, and laws, ensuring compliance.
• Maintain and submit documentation, correspondence, files, records, and reports on inquiries, developments, and resolutions.
• Maintain knowledge of HR best practices, employee handbook, policies, and procedures.
• Assist with training and orientations, preparing professional presentations and documents.
• Perform other duties as assigned by the Director of Workforce Relations, Senior Director of Workforce Relations, or Vice President of Workforce Experiences.
• Maintain a high level of whole‑person care, professionalism, and efficiency throughout all tasks.

Minimum Skill Sets

• Demonstrated desire and ability to support corporate biblical and religious goals and participate in regular work‑related spiritual activities.
• Enthusiastic about providing high‑quality customer service and prompt delivery of results.
• Works well within a team, demonstrating humility and crediting others.
• Exceptional analytical and problem‑solving skills with accuracy and attention to detail.
• Effective at relationship‑building and partnering with cross‑functional teams.
• Uses biblical principles to solve conflict, listens well, and develops God‑honoring relationships.
• Maintains highest level of trust with customers, staff, and colleagues through confidentiality.
• Proficiency in Google Drive, Google Sheets, Gmail, and related productivity tools.
• Associate’s degree plus 1–3 years of HR experience or equivalent education, training, and experience.
• Minimum one year of HR experience and/or SHRM‑CP/PHR certification required.
• Nonprofit ministry or volunteer experience is beneficial; familiarity with Wycliffe/SIL context preferred.

Other Requirements

• Secure reliable internet and phone connection when working remotely under the approved hybrid schedule.
• Willingness to alter work schedules to work off‑hours across time zones.
• Anticipate customer needs and develop proactive action plans.

Spiritual and Personal Commitments

• Demonstrate commitment to Jesus Christ, identify with and participate in a church.
• Establish a team of prayer partners (minimum 3–5 partners).
• Actively participate in corporate prayer, devotional times, and worship.
• Maintain exemplary biblical ethics, behavior, and conduct across all aspects of life.
• Incorporate faith in Christ and Wycliffe’s core values in daily work.
• Follow Christ faithfully, allowing Scripture to guide decisions and grow in relationship with God.
• Collaborate intentionally with humility to accomplish work goals.
• Demonstrate dedication to personal and professional growth within a culture of continuous learning.
• Participate in God’s work as a responsible steward with urgency and excellence.
• Seek discernment of God’s work, aligning efforts with His purposes.

Benefits

• Medical, dental, vision, and life insurance options for employees and eligible dependents.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 403(b) retirement savings account with matching.
• Paid time off with up to a maximum of 10 vacation days in the first year of employment (based on hours worked).
• Paid sick time off up to 8 hours per month (based on hours worked).
• 10+ paid holidays.
• Short‑term disability pay.
• Regular spiritual development, worship, prayer, community gatherings, and connection opportunities for all staff.

Compensation

The hiring range for this position is $21.10/hr – $25.73/hr. The range is based on Wycliffe’s non‑profit ministry environment and may be higher based on qualifications, skills, experience, required training, licensure, and budget considerations.