Analyzing contact center workloads, the full-time Workforce Scheduling Analyst will develop staffing schedules and optimize scheduling plans remotely to meet business objectives and enhance operational efficiency. Key responsibilities Develop staffing schedules to ensure maximum resource efficiency in response to customer demand Analyze contact center patterns and performance metrics to identify areas for improvement and make data-driven recommendations Maintain accurate records of staff schedules and time-off requests while preparing reports on contact center effectiveness Required qualifications Bachelor's degree with 2-4 years of related experience or equivalent knowledge and skills Experience in workforce management and scheduling analysis Ability to evaluate performance metrics and operational disruptions Proficiency in data analysis and reporting Strong independent decision-making and time management skills
Workforce Scheduling Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.