Exzeo Group is seeking a Workforce Manager to plan, forecast, and schedule staffing across multiple client contact centers in Tampa. You will analyze historical data and client trends to optimize resource allocation and meet service levels.
Responsibilities include monitoring call volumes, creating staffing models, and providing real-time operational recommendations to maximize productivity and client satisfaction. Strong analytical skills and experience with NiCE CXone are essential.
#J-18808-LjbffrWorkforce Planning Lead — Multi-Client Contact Center in tampa at Unknown Company
This position is listed as full time and onsite.