Spectrum is seeking a Workforce Management Analyst to analyze call volume trends, forecast needs, and provide scheduling recommendations for Charter contact centers. You will build and maintain forecasting models, coordinate with leaders across departments, and balance demand with agent capacity to meet service levels.
Qualifications include a Bachelor’s in a related field and strong Excel/Access skills, plus experience with WFM tools like Aspect, IEX, or Blue Pumpkin.
#J-18808-LjbffrWorkforce Planning Analyst: Contact Center Forecasting in bridgeton at Unknown Company
This position is listed as full time and onsite.