- Lead workforce management across a multichannel customer support organization, including forecasting, capacity planning, scheduling, and real-time operations.
- Develop scalable staffing models and collaborate with Support leadership, Finance, Recruiting, and Analytics to optimize workforce plans.
- Strengthen workforce systems, automate processes, and provide actionable insights to improve efficiency and service quality.
Workforce Manager, Support (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.