Maximus Federal in Kentucky seeks a Workforce Manager to lead workforce planning for our Health Benefits Exchange operations. You will forecast staffing, schedule resources, monitor contact center performance in real time, and deliver data-driven insights to improve service delivery.
The ideal candidate has 5+ years in workforce management, strong analytical skills, and a proven ability to collaborate with cross-functional teams to optimize staffing strategies and operational processes.
#J-18808-LjbffrWorkforce Manager, Contact Center Operations & Forecasting in ky at Unknown Company
This position is listed as full time and onsite.