Seeking a detail-oriented Workforce Management Supervisor for a fully remote, full-time role who will lead a team of analysts, design and deliver workforce management programs, and ensure alignment with performance and quality standards in the Enterprise Contact Center. Key responsibilities Supervise and develop contact center WFM analysts, providing coaching and performance management Collaborate with ECC Operations and Quality to align workforce management activities with business priorities Maintain WFM documentation and ensure operational readiness for service launches and process changes Required qualifications Demonstrated experience in the healthcare industry or contact center environment Proven ability to lead a team and collaborate effectively with others Strong written and verbal communication skills with conflict resolution capabilities Experience with Microsoft Office 365 and relevant computer programs Ability to organize, prioritize, and work independently on projects