- Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points.
- Drive fit-gap analysis across vendor/product options and current-state tools.
- Design forecasting workflows and operating model to produce reliable demand and staffing plans.
- Define scheduling design patterns to ensure designs support business realities and compliance.
- Establish solution guardrails for accuracy, auditability, and transparency.
- Partner with engineering/technology leads to convert functional designs into configuration and build plans.
- Drive end-to-end lifecycle execution for enhancements, defects, and releases.
- Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, and operational outcomes.
- Serve as the functional point leader across HR, operations, and technology teams.
Requirements
- 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
- 7+ years’ experience working with WFM scheduling constructs and forecasting concepts.
- 6+ years’ experience configuring, customizing, and debugging WFM solutions.
- 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
- 3+ years’ partnering with SaaS vendors to deliver business outcomes.
- 3+ years working in Agile environments.
- 3+ years demonstrating excellent communication and stakeholder leadership skills.
- 2+ years’ experience demonstrating analytical problem-solving and decision-making skills.
- 2+ years demonstrating a growth mindset while developing self and others.
Core Competencies
Demonstrates extensive expertise in Workforce Management solutions, particularly in forecasting, staffing, and scheduling, while effectively leading cross-functional teams and driving stakeholder engagement. Proficient in configuring and customizing large enterprise WFM platforms to achieve business outcomes.
Highest-signal resume keywords
- Workforce Management Solutions
- Forecasting Expertise
- WFM Scheduling Constructs
- Agile Environments
- Stakeholder Leadership
ATS Optimization Keywords
Hard Skills
- Forecasting
- Staffing
- Scheduling
- WFM Configuration
- WFM Customization
- Debugging WFM Solutions
- Analytics
- Reporting
- Fit-Gap Analysis
- Operational Outcomes
Soft Skills
- Communication
- Stakeholder Leadership
- Analytical Problem-Solving
- Decision-Making
- Growth Mindset
Industry Keywords
- Demand Drivers
- Labor Standards
- Staffing Strategies
- Scheduling Pain Points
- Solution Guardrails
- Lifecycle Execution
Tools & Technologies
- Infor WFM
- Workbrain
- UKG
- Legion
- SaaS Platforms