hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.
Embark on a transformative journey as a Workforce Management Senior Forecasting Analyst at Barclays, where the focus is on redefining the future of banking through innovative solutions. You will be responsible for delivering forecasting and analytics to support workforce management across customer care, collections, fraud, and other operational areas. The role works closely with stakeholders to understand business drivers and support accurate demand forecasts and staffing plans. The position uses data analysis to support decision-making and improve forecasting methods and processes. The role also supports the balance between customer experience, operational efficiency, and cost outcomes across multiple lines of business.
To be successful as a Workforce Management Senior Forecasting Analyst, you should have:
* Experience using data analysis and problem-solving skills to support business decision-making and forecasting activities
* Familiarity working with large datasets, including coding knowledge such as Python or similar tools, along with proficiency in MS Office
* Ability to manage stakeholder relationships and communicate insights effectively across business functions
Some other highly valued skills may include:
* Knowledge of Workforce Management forecasting and analytics within an operational environment
* Familiarity with advanced forecasting methods and time series modelling techniques
* Understanding of contact center data environments, including AWS or similar platforms
You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
This role is located in Wilmington, DE and Henderson, NV.
Salary for Henderson, NV:
Minimum Salary: $90,000
Maximum Salary: $130,000
The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Purpose of the role
To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the
Embark on a transformative journey as a Workforce Management Senior Forecasting Analyst at Barclays, where the focus is on redefining the future of banking through innovative solutions. You will be responsible for delivering forecasting and analytics to support workforce management across customer care, collections, fraud, and other operational areas. The role works closely with stakeholders to understand business drivers and support accurate demand forecasts and staffing plans. The position uses data analysis to support decision-making and improve forecasting methods and processes. The role also supports the balance between customer experience, operational efficiency, and cost outcomes across multiple lines of business.
To be successful as a Workforce Management Senior Forecasting Analyst, you should have:
* Experience using data analysis and problem-solving skills to support business decision-making and forecasting activities
* Familiarity working with large datasets, including coding knowledge such as Python or similar tools, along with proficiency in MS Office
* Ability to manage stakeholder relationships and communicate insights effectively across business functions
Some other highly valued skills may include:
* Knowledge of Workforce Management forecasting and analytics within an operational environment
* Familiarity with advanced forecasting methods and time series modelling techniques
* Understanding of contact center data environments, including AWS or similar platforms
You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
This role is located in Wilmington, DE and Henderson, NV.
Salary for Henderson, NV:
Minimum Salary: $90,000
Maximum Salary: $130,000
The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Purpose of the role
To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the
Workforce Management Senior Forecasting Analyst in wilmington at Unknown Company
This position is listed as full time and onsite.