Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)

Program ManagerThe Program Manager helps to maintain the day-to-day operations at our various Health Scholars sites, including hospital or ambulatory care centers. The Float Program Manager will support Program Managers at a variety of sites within a geographic area to include recruitment in the community, operations, leading of trainings, etc. When a location becomes available, it is the expectation that the Float Program Manager will fill the Program Manager role at that particular location on a permanent basis.The Float Program Manager serves as a vital link between Health Scholar program participants, our internal team, and the client, ensuring program operations run smoothly.

The ideal candidate has the adaptability and enthusiasm to excel across a wide range of responsibilities, from ensuring Scholars have an excellent program experience, to maintaining and exceeding student recruitment goals, and building strong relationships with our hospital and health system client executives. This position is a fantastic opportunity for those interested in the intersection of healthcare delivery, student mentorship, and program administration.FLSA Status - Exempt - Salary Range - $70,304-$74,664Reports To - Regional Manager - Direct Reports - NoneLocation - Orange County, California - Travel - Up to 80%Work Type - Regular - Schedule - Full TimePosition Description:Actively recruit and ensure a strong pipeline of diverse Health Scholar candidates on an ongoing basis by attending recruitment events such as fairs and presentations, cultivating relationships with campus career centers, professors, counselors and others, engaging student organizations through presentations, flyering and other potential opportunities Support site Program Managers at a variety of locations with providing direct supervision to program participants(typically 50-200 per site), including providing mentorship, coaching and professional development opportunitiesManage and actively improve or implement on-site program operations at assigned client sites, including: quarterly training for scholars, departmental operations, scholar recruitment activities, facilitating meetings and professional development workshops, and major projects such as seasonal programsBuild and manage relationships with key hospital client executives and staff to ensure ongoing success of current programs and future growth through regular meetings, committees, daily roundingConduct quantitative and qualitative analyses on program metrics to effectively report service line impact, risks to clients, and to identify opportunities demonstrate value to client partnerPlan for future client growth by raising opportunities for opening additional clinical and administrative departments for participant rotations with client executives, as appropriateEngage with Account Principal and other team members to identify and pursue opportunities to add value to client through value-based payment, population health management, PMO, Process Improvement or other services offered by our firmSupport firm wide business development through activities such as participating in market research or contributing to an article or other BD collateralProactively identify and mitigate risks by addressing complaints or concerns from clients, staff and/or program participants. Risks may include HIPAA issues, compliance, background checks, policy violations and more.

Elevate high risk complaints or concerns to managementAs time and program performance allow, engage as a billable team member for consulting projects engaged with the clientDisplay sound judgement, professionalism, and strong conflict-resolution skills, modeling these behaviors for our program participantsEnsure compliance with all local, state and federal regulations, client site-specific policies and ethical standardsCarry out all other responsibilities, tasks and projects as assignedQualifications:Bachelor's degree and 1-2+ years of work experience strongly preferredPassion for student teaching, mentoring and developmentStrong project and people management skills; experience managing large group strongly preferredRecruitment experience preferred; comfortable recruiting and networking is requiredValid driver's license and reliable transportationExperience and interest in health care a plusExcellent interpersonal, oral and written communication skillsAble to work well independently; the role requires you to work directly at the client site as the sole Program ManagerAvailable to participate in regional trainings that occur during the evenings and on some weekends (typically 1-2 weekends every month)Ability to travel to corporate office in downtown Los Angeles occasionallyProficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint and Visio)Benefits:As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program.About COPE Health Solutions COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers.

CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers.About Health Scholar Health Scholar is COPE Health Solutions' health care workforce development program, connecting aspiring health professionals with experiential learning opportunities in hospitals and other care settings. In collaboration with health care partners, the program recruits, prepares and supports participants through structured training, supervised clinical exposure and professional development. Health Scholar helps participants explore health care careers while supporting partner organizations' workforce pipelines, patient experience and long-term talent development.