Work Order SpecialistWant a rewarding job that offers the pay and benefits you deserve? Join us at Easy Ice! We're a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide.
We've been changing our industry for the better since we started in 2009, and we're not slowing down anytime soon. As a member of our team, you'll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We'll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success.
Easy Ice doesn't just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.Easy Ice continues to grow and seeks a bright, highly motivated Work Order Specialist to join their team in the Orlando market. In this role, the Work Order Specialist is responsible for providing timely and accurate review and documentation of work orders received from our service providers. Ongoing technical training will be delivered by the Technical Services Board to ensure work order review captures any work orders not in compliance with Easy Ice SOP expectations.Responsibilities:Assist with customer requestsDeliver exceptional customer serviceDistribute/Filter customer service emails dailyReview and processing of work orders, in compliance with Easy Ice technical SOP, based on tech notes and picturesCreate and distribute Preventive Maintenance work orders to service partnersReview Preventive Maintenance invoicesReschedule Preventive Maintenance work orders, as neededMonitor adherence to Maintenance Plan scheduleResponsible to consistently increase technical knowledgeMaintain customer and service provider contact listsEscalate any work orders needing additional attention or service needsUpdate and clean up customer information within SalesforceBack-office administration and paperworkOther duties and responsibilities as requiredQualifications:High School Degree or Equivalent5 years Customer Service or equivalent experience preferredIntermediate level of technical aptitudeTeam orientedSelf-starterDetailed oriented and high level of accuracy deliveredAbility to multitask effectivelyProficient in Microsoft Office SuiteAbility to perform effectively in a fast-paced environmentWork primarily in a climate-controlled environment with minimal safety/health hazard potentialSedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer useProlonged periods of time sittingBenefits:Excellent Medical/Dental/Vision/Group Life401k Company MatchPTO and Holiday PayFitness Membership ReimbursementProvide all Tools needed to complete the jobThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.
Work Order Specialist in orlando at Unknown Company
This position is listed as full time and onsite.