Work From Home - Customer Service Representative
We’re apeople-first organization driven by purpose, not policy. Our mission is toprotect working families while empowering ambitious individuals to buildflexible, rewarding careers that reflect their goals and lifestyle.
Our foundation is built ongrowth, freedom, and connection . Every team member has the opportunity to thrive in asupportive, high-performance environment fueled by innovative systems, one-on-one mentorship, and a culture rooted inintegrity and collaboration .
For more than60 years , we’ve proudly partnered withunions, associations, and members across North America to delivertrusted benefit programs that make a lasting difference. As we continue to expand, we’re seeking professionals who are ready togrow, lead, and make an impact in the lives of others.
The Position
As a representative of our agency, you’ll be thebridge between families and the protection they deserve . You’ll help members understand their benefits, provide clarity and confidence in their coverage, and ensure they experience the peace of mind that comes from being fully protected.
This role goes beyond insurance - it’s aboutbuilding trust, simplifying information, and guiding families toward decisions that safeguard their futures.
Key Responsibilities
- Build meaningful, long-term client relationships through genuine communication and care.
- Support members with claims, policy updates, and benefit inquiries.
- Present benefit programs and coverage details in a clear and relatable way.
- Collaborate with leadership to improve service quality and team performance.
- Serve as a reliable point of contact for all member needs.
- Participate in continuous mentorship, leadership training, and personal development.
Who You Are
- A confident communicator with exceptional people skills.
- Empathetic, positive, and motivated to make a meaningful impact.
- Tech-savvy and comfortable working in a fully remote environment.
- Self-disciplined, organized, and results-oriented.
- Experience in customer service, insurance, or sales is an asset (but not required).
- Legally authorized to work in theUnited States or Canada .
What We Offer
- Remote Flexibility - Work from anywhere with a reliable internet connection.
- Weekly Pay + Performance Bonuses - Enjoy steady income and growth incentives.
- Personalized Mentorship - Get direct coaching to accelerate your success.
- Career Advancement - Clear, fast-track opportunities into leadership roles.
- Supportive Culture - Join a mission-driven team that celebrates achievement.
- Meaningful Work - Make a real difference in the lives of families every day.