Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)

Overview

Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) at MCI. Remote, full-time role with paid training, licensing, benefits, and flexible schedules.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managers for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to attendance and work schedule requirements

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships with team and customers

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center
• State or Federal work experience

Location and Eligibility

• All MCI locations: Must be authorized to work in the country where the job is based
• Subject to program and location: may require Level II background and/or security investigation with fingerprint; drug screening; offers contingent on results

What You Can Expect

• Paid Time Off, holidays, and incentives/contests with cash bonuses and prizes
• Comprehensive health benefits after eligibility period; retirement savings options where available
• Disability and life insurance options
• Career growth and internal promotion opportunities
• Paid training and a casual, team-oriented work environment

This job operates in a professional office environment; duties are largely sedentary with computer and telephone headset use. Reasonable accommodations may be provided under ADA where applicable.

Note: This description is not an employment contract. MCI may revise this job description at any time and may terminate employment at will.